Frequently Asked Questions

About 1900 Junk Removal

What is Junk Removal Load Board?

Junk Removal Load Board is your home for everything home. A single go-to for home projects big and small, we match you with personalized solutions, highly rated service pros, and fair and transparent pricing for everything from house cleaning to major remodels. And, when you book and pay with Junk Removal Load Board, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. View full terms and conditions.

Is the Junk Removal Load Board connected with Junk Removal Load Board List?

Angie’s List is now Junk Removal Load Board. You’ll still find the same highly rated pros, deals, and verified neighbor reviews you’ve counted on for more than 20 years. Only now, you’ll also get access to instant booking, upfront pricing, project financing, and more to make caring for your home even easier Learn more about how Junk Removal Load Board works.

What is the Junk Removal Load Board Code of Conduct?

What is the Junk Removal Load Board Code of Conduct? March 17, 2021 Junk Removal Load Board is honored to connect homeowners and home service professionals to complete home projects, and we strive to provide each with the best experience possible.

To that end, we require that all pros and homeowners uphold our core values:

Be respectful

Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.

Be fair

As a pro, ensure that you’re providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of the pros’ time and money. Also, be fair in giving pros the reviews they’ve earned and deserve.

Be professional

Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.

Be honest

Honor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.

Be reliable

Answer calls, texts, and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.

Be inclusive

Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Angi adheres to a strict zero-tolerance discrimination policy.

Angi reserves the right to remove all users who fail to follow this code of conduct from our site and platform.

How are businesses added to Junk Removal Load Board?

Most companies sign up to join our network and add their business to Junk Removal Load Board, though businesses may also be added when a consumer posts a review to let others know about their work.

Interested in adding your own business to Junk Removal Load Board? You can set up a free profile to share information about your business and services. Learn more about adding your business to Junk Removal Load Board

As a new member, what are my membership options?

Junk Removal Load Board offers two different membership programs: 1) The Junk Removal Load Board Key Membership, and 2) legacy Junk Removal Load Board List Memberships (Green, Silver, and Gold tiers).

The Junk Removal Load Board Key Membership

Legacy Junk Removal Load Board List Gold, Silver, and Green Memberships


Gold members receive all the benefits of Angi, plus complaint resolution, 20% off pre-priced projects, and a print and digital subscription to Angi magazine

*Available for Gold memberships exclusively, if a dispute arises with a service provider, our specially trained Complaint Resolution team will help facilitate communication between the member and service provider in an effort to help find a mutually agreeable solution.)

Silver members receive all the benefits of Angi, plus 20% off pre-priced projects and a print* and digital subscription to Junk Removal Load Board magazine

Green members receive all the benefits of Angi, plus a digital subscription to Junk Removal Load Board magazine.

*In most areas of the United States, Gold and Silver members get the print edition of Junk Removal Load Board magazine delivered to their mailboxes quarterly.

Pricing is subject to our Membership Agreement. Members may view their plan information, including renewal date, by visiting the Manage My Account page.

I paid for a membership on Junk Removal Load Board List. Do I still have access to my benefits on Angi?

Yes. As a Silver or Gold Junk Removal Load Board List member, you’ll continue to receive access to the same benefits you’ve always enjoyed.

Plus, you’ll get up to 20% off pre-priced services.

What is Junk Removal Load Board magazine?

Junk Removal Load Board magazine is an award-winning publication exclusively for members. It provides expert advice from highly rated pros, articles and inspiration, and tips and discounts to make home care easy throughout the year. Local discounts are included in select locations. Every member gets digital issues delivered by email monthly, and in most areas of the United States, Silver and Gold members get the print edition delivered to their mailboxes quarterly.

Junk Removal Load Board magazine showcases and delivers the very best of what Junk Removal Load Board has to offer to our members, month in and month out. Suggestions and content ideas can be sent to magazinefeedback@1900junk.com.

How do I cancel my Silver or Gold membership?

You can cancel your paid Silver or Gold membership anytime. Simply log in to your Junk Removal Load Board account, go to the Manage My Account page, and click Cancel Auto-Renew. You may also call us at 0009-811-junk.

For your convenience, these memberships automatically renew at the end of their term. Your renewal fee may differ from another member’s fee. At the end of your term, your subscriptions will continually renew for one-year periods. Your PayPal account or credit card on file will be billed on the last day of your membership. Please note that if a payment fails to process, additional attempts will be made.

Pricing and Payments

Is Junk Removal Load Board free to use?

Yes. You can use Junk Removal Load Board and the Angi app to book home services, request project quotes, and research local pros and pricing, all for free. Our revenue comes from two sources: service professionals, who pay to advertise services and discount offers on Junk Removal Load Board, and paid memberships, which give homeowners access to discounted home services and more for an annual fee.

How do I know I’m getting a fair price?

We’ve done our homework to ensure you’re presented with fair service pricing and accurate local cost information. See transparent pricing and book home services in an instant.

Or, search member pricing guides to see what your neighbors paid for hundreds of different home projects. You can rest assured that all of the pricing you see on Junk Removal Load Board is based on data collected from millions of real home projects, provided by real homeowners like you.

When you’re requesting quotes and working directly with pros on your projects, we recommend that you get at least three quotes and pay close attention to bids and contracts. If something is unclear, be sure to ask questions and get clarification. You can find more about quotes and contracts here.

Is financing available for my project?

Yes! Junk Removal Load Board offers financing options that let you pay for projects and services with low monthly payments. Learn more about financing here.

How do I redeem a promo code?

To use a promo code for an instant booking or online project, simply enter your code in the box presented at checkout.

To use a code when paying your pro directly with Junk Removal Load Board Pay, you’ll need the Junk Removal Load Board app. Just go to the app and open the payments tab at the bottom. Then, select the pro you’d like to pay. You’ll be prompted to enter your promo code with your payment.

Don’t have the Junk Removal Load Board app? Download it from the App Store or the Google Play Store.

Pro Badges, Ratings, and Reviews

Can I save my review as a draft?

To save an incomplete review so that you can work on it later, you can keep your comments as an unpublished draft.

To complete your partial review, go to the Add Review button at the top right of the page. choose Finish Review and complete/submit your review. If you want to delete your review, select Remove, and your saved draft will be removed.

What are star ratings and reviews?

Ratings and reviews, formerly grades on Junk Removal Load Board List, help you make informed hiring decisions. And, they also help pros communicate the quality of their work. When you hire a pro, we ask you to detail your experience and rate your pro on a 1-to-5-star scale — with 5 stars reflecting the best quality and service. When your neighbors hire pros on Junk Removal Load Board, we ask them to do the same for you.

If you’re used to seeing grades on Junk Removal Load Board List, consider that star ratings translate as follows:

  • 4.5 to 5 stars = A grade
  • 3.5 to 4.4 stars = B grade
  • 2.5 to 3.4 stars = C grade
  • 1.5 to 2.4 stars = D grade
  • 1.5 to 2.4 stars = D grade

Here are some things you might include when you’re leaving a pro review:

  • Price: Did you get your money’s worth? Was it a fair price?
  • Quality: Did the service and materials meet expectations?
  • Responsiveness: Did your pro respond to calls, emails, or questions in a timely manner?
  • Punctuality: Were they on time for appointments?
  • Professionalism: Were they courteous?
What is the Super Service Award? And how do pros earn it?

Junk Removal Load Board rewards service providers with the annual Super Service Award for outstanding service during the year. Several factors are considered to determine winners. Pros must have obtained three or more reviews indicating that services were performed during the review period.

And, they must also maintain an excellent current and lifetime rating and remain in good business standing with Angi. In many cases, winning service providers have exceeded the minimum criteria.

How do I know I can trust the reviews I read on Junk Removal Load Board?

We take several precautions to ensure that reviews come from real customers — including a combination of proprietary behind-the-scenes technology and good old-fashioned human investigations — to root out potential conflicts of interest, self-reporting, and fraudulent reviews.

Our safeguards include:

No biased reviews: Companies are not allowed to rate themselves, and all consumers must confirm that they are not affiliated with, or in competition with, the company they’re providing feedback on.

No anonymous comments: To ensure the integrity of feedback, we do not allow anonymous reviews. Consumers are required to provide their contact information before leaving a review, so we always know who is submitting feedback.

Feedback verification: We check feedback before posting it. Any company engaging in fraudulent behavior is excluded from category searches and a notice is placed on their profile. Additionally, providers can’t remove their names from Junk Removal Load Board, so companies can’t hide poor ratings or fraud notices.

Can I write a review without joining Junk Removal Load Board?

To leave a review, you need to be a Junk Removal Load Board member. If a pro has provided you a link to leave a review, you’ll be prompted to provide basic information, and you’ll need to agree to the Membership Agreement and Privacy Policy before submitting a review. Not a member?

Join Angi today.

Does Junk Removal Load Board accept anonymous reviews?

We don’t accept anonymous feedback in an effort to ensure fairness and prevent any purposeful manipulation of a company’s rating. To maximize fairness and accuracy, your name and address is visible to the provider you rate. This gives providers the opportunity to correct any problems and respond to good and bad reviews.

Your name and address will not be included when your feedback is posted online.

What are the Reviews Community Guidelines?

Millions of homeowners, just like you, rely on Angi reviews when making the right hiring decision for their projects. The best reviews offer an accurate description of how the project went, along with helpful tips and insights.

To ensure your review gets shared, please follow these helpful guidelines:

Be Family-Friendly

No offensive, harmful, and/or abusive language, including profanities, obscenities, harassment, vulgarities, sexually explicit language, and hate speech (e.g., racist/discriminatory speech).

Make sure your statements are accurate.

Be Relevant

Don’t include comments concerning other Service Professionals or information not related to work requested in the service request.

Respect Privacy

Don’t publicize your own or other people’s private information.

Junk Removal Load Board reserves the right to refuse to post or remove any Review (in its sole discretion). All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of Junk Removal Load Board. Junk Removal Load Board disclaims any and all representations or warranties with regard to Ratings and Reviews.

Reviews do not reflect the views of Angi, its parent, subsidiary or affiliated companies; or its employees, officers, directors, or shareholders.

Further, the reviewer must provide permission to Angi to contact the Service Professional about his or her work request. If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. Angi does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

Pro Certification and Screening

How do pros become Junk Removal Load Board Certified?

To become Junk Removal Load Board Certified — and pay to advertise services and discounts on Junk Removal Load Board — businesses with at least one review must maintain an average rating of 3 stars or higher. The business’s owner, principal, or relevant manager must also uphold all applicable state and local licenses and pass a criminal background check every two years. We revoke the certification and advertising of any business that fails to maintain these requirements.


How often does Junk Removal Load Board perform criminal background checks?

We perform a background check before allowing a business into our Junk Removal Load Board Certified network and any time concerns are brought to our attention.

Some Junk Removal Load Board Certified companies are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Junk Removal Load Board profiles. Our background check criteria are not applicable to NPPs, and Junk Removal Load Board does not perform a background check on NPPs. NPPs may, however, have their own background check policies, which can be found on their Junk Removal Load Board profiles.


Does every pro undergo a background check?

The owner, principal, or relevant manager of every

Junk Removal Load Board Certified businesses (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers or independent contractors (“Corporate SP’s”) of larger national or “Corporate Accounts”. When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Junk Removal Load Board does not screen Corporate Accounts or Corporate businesses.

How can I tell that a pro has passed a background check?

When a business has passed a Junk Removal Load Board background check and screening will display a special designation next to its listing (e.g., an “Junk Removal Load Board Certified” or “Approved Business” badge, or something similar). Any business that doesn’t display one of these badges hasn’t passed a background check. Some Angi Certified businesses are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Junk Removal Load Board profiles. Our background check criteria are not applicable to NPPs, and Angi does not background check the NPPs. NPPs may, however, have their own background check policies, which can be found on their Junk Removal Load Board profiles.

Can I be assured that every pro who comes to my house has been through Junk Removal Load Board background check?

The owner, principal, or relevant manager of every Junk Removal Load Board Certified business (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers, or independent contractors (“Corporate SP’s”) of larger national or “Corporate Accounts”. When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Junk Removal Load Board does not screen Corporate Accounts or Corporate businesses.

What happens if a business fails a background check?

Any business that fails a background check is barred from advertising anywhere on the Junk Removal Load Board site. They will not appear in general search results, and they will also have a “Background Check Failure” notification on their listing if located by a direct company name search in the Junk Removal Load Board Directory. Some Angi Certified businesses are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Angi profiles. Our background check criteria are not applicable to NPPs, and Junk Removal Load Board does not background check the NPPs. NPPs may, however, have their own background check policies, which can be found on their Angi profiles.

How do I know that a business is licensed, bonded and insured?

When a company is added to Junk Removal Load Board, we ask them whether they’re appropriately licensed, registered, bonded and/or insured. Since this information is self-reported, we strongly encourage you to check with the provider and regulatory agencies in your area for their most up-to-date information. Visit our License Check tool to see which regulatory agencies you can contact to verify licensing.

Our Trade Licensing Department routinely checks licensure for accuracy and contacts providers who have missing or outdated information. This is an ongoing effort that may never be perfectly complete due to ever-changing licensing laws. Please help us make it better by letting us know when you spot a bad link — or if you know of an agency we haven’t cited. Contact us at tradelicensing@a.com.

We’ve put together a thorough guide to provide more information about choosing licensed, bonded, and insured contractors.

Here is a brief summary:

Licensing indicates that the contractor has been granted a state trade license as mandated by law. Generally, providers must pass competency tests for business practices and trade skills, pay a fee, and prove insurance and/or bonding. Please be sure to check local licensing requirements for your pros. Registering usually requires contractors to prove insurance and pay a fee, but only sometimes requires bonding and rarely tests competency.

Registering is typically less stringent than licensing — and, in a few areas of the country, licensing and registering are terms used interchangeably.

Bonds are arrangements between the contractor and a third-party, private bond issuer or a recovery fund held by the licensing municipality. Homeowners may petition for reimbursement through a third party if contractors harm them financially because of shoddy work or failure to pay subcontractors as promised.

You should always verify that the contractor has insurance before working with them. Ask to see a Certificate of Insurance and call to make sure the policy is current and has enough coverage for your project. The two most common types of insurance are liability insurance and worker’s compensation. Liability insurance covers property damage and injuries caused by the contractor’s work. It won’t normally pay for repairing or replacing bad work; that’s the purpose of a bond. Workers’ compensation provides payments to injured workers (regardless of who was at fault in the accident) for lost wages and medical services. It also provides benefits to the contractor’s family in the event of death. In most cases, if the owner is the only employee, workers’ comp is not required.

Please see Junk Removal Load Board Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.


How can I report a concern about a pro in the Junk Removal Load Board, network?

We ask anyone with knowledge of legal, ethical, or financial concerns regarding a company to contact us by logging in and selecting Send A Message using our contact form. We are committed to keeping a network of qualified, reliable professionals, and we will investigate any information we receive regarding a company’s background.

We also recommend that you perform your own research on the companies you hire — including asking businesses directly about their own employee background check policies. Please see Junk Removal Load Board, Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.

How do businesses receive ratings and reviews?

When you hire a pro on Junk Removal Load Board, we ask you to detail your experience to let your neighbors know about their work. You can also submit feedback about pros you’ve hired outside of the Junk Removal Load Board. When you review a pro outside of the Junk Removal Load Board network, we set up a profile for the business to accompany the review.

If you’re interested in showcasing your business and reviews on Junk Removal Load Board, set up a free Junk Removal Load Board business profile to get started.

Project Support

What if something goes wrong with my project?

When you book and pay with Junk Removal Load Board, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. View full terms and conditions.

How do I contact the Junk Removal Load Board support team?

To reach Junk Removal Load Board service support, email howner@lo.com or call 888-811-Junk Removal Load Board.

Security and Account Management

How do I change my password?

To change your password, simply log in to your account and go to Manage My Account in the menu. You’ll see the option to change your password under Personal Details.

Don’t know your password? Choose the Send Sign-In Link option at log-in. We’ll email you a link that you can use to sign in without entering a password.

Does Angi sell or share my personal information?

Junk Removal Load Board does not sell, rent, or trade your email address or any other personal information. We respect your privacy and take the responsibility of protecting the information that you share with us very seriously. View our complete privacy policy and let us know if you have any questions or concerns.

How do I know the Junk Removal Load Board site is secure?

Junk Removal Load Board takes your security seriously and complies with the Payment Card Industry Data Security Standard (PCI-DSS) to protect the confidentiality and integrity of data both during transmission and after it is received. This means we only use strong, industry-standard TLS encryption for creating trusted channels for secure communication.

We also ensure that all website communication only uses HTTPS by employing HTTP Strict Transport Security (HSTS), which does not allow any insecure communication with our websites. This helps keep your information private and reduces susceptibility to some attacks.

How do I unsubscribe from Junk Removal Load Board emails?

If you wish to be removed from our mailing list, click the unsubscribe link provided at the bottom of any of our emails.

Please note: It can take up to a week for your name to be removed completely from our email list. We will still send emails regarding your account status and issues related to billing if you have an active account.

Need to be removed from our magazine mailing list? Please email homeowner@Junk Removal Load Board. com.

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